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Customer Service

If you would like to email us please use: hello@todhpurs.co.uk

If you would like to keep browsing through our todhpurs products, you're agreeing to comply with our terms and conditions. Using and/or purchasing product on our website implies you have read, understood and agreed with these terms and conditions. We reserve the right to change these terms and conditions from time to time, these modifications will take place on the day they are posted. Any such changes will be posted on our website. Continual use of our website implies customer’s understanding and acceptance of these modifications.
Shipping & Delivery
Shipping & Delivery We pride ourselves in our products and we will try and get them to your as soon as possible. The majority of orders will be dispatched the day after the order has been placed and delivered within 3-5 working days. Orders will be sent using a courier service or royal mail; orders may need to be signed for, left with a neighbour with signature or in a safe place if instructed to do so. Special deliveries, next day and Royal Mail delivery period will vary and you will be updated on delivery dates on your confirmation email once your order has been placed. Specified items which are promoted as free delivery will be delivered within 3-5 working days and will not eliminate additional delivery charges if other non-free delivery items have been purchased.
Delivery Charges
Standard Delivery UK £3.95 3-5 working days
Highlands and Islands £4.95 3-5 working days
Northern Ireland £4.95 3-5 working days
Ireland £9.95 3-5 working days
Prices for deliveries outside the UK are as follows:
Delivery Charges Standard Delivery
Western Europe £10.95 10-15 working days
Rest of Europe £10.95 10-15 working days
North America £10.95 10-15 working days
South America £10.95 10-15 working days
Asia £10.95 10-15 working days
Antarctica £10.95 10-15 working days
Australia (Oceania) £10.95 10-15 working days
Delivery prices are based on the weight and size of each individual item.
Privacy & Security

We ensure any personal information given will be treated as confidential and will not be shared with any third party companies. If at any time you wish to have your information removed from our active databases, please contact us.

We abide by the requirements of the Data protection act 1998.

We reserve the right to use personal information for the following:

            Processing your orders

            Inform you of any updates relating to your order

            Inform you of any updates relating to the delivery of your order

            Updating you on our new/ latest products

Person information: 

            Name

            Address

            Telephone Number

            Email Address

            Passwords

If you would like to opt out of our email communications simply click on the unsubscribe link on the bottom of every email. Alternatively please do not hesitate to contact hello@todhpurs.co.uk or call us on 07974925269

Returns & Replacements

If you have changed your mind and wish to return your order, we allow up to 14 working days for this item to be returned to us in order to receive a full refund.  Orders must be return to us at your own cost. We request all items to be returned in the original saleable packaging.

If you would like to cancel your order, we comply under distance selling regulations and you must notify us within 7 working days of receiving your order. If your order has been dispatched your order must be returned at your cost and in the condition they were dispatched in. Once the returned item has been received a full refund will be issue.

We strive to provide items of the highest quality and we try to ensure every package is well protected for delivery but parcels can occasionally get damaged in transit. If this happens please contact us hello@todhpurs.co.uk or 7974925269.

 Please return your orders to; 

Todhpurs 

The Coach House 

Gilmorton 

LE175PN

Please include your name, address and order number in your returns packaging.

Please note we try to refund our customer as soon as possible however please allow up 21 days for your returns to be completed.

Ordering

Prices displayed on our website are inclusive or VAT however excludes delivery charges where applicable.  Delivery terms are stated at the beginning of our terms. Click here to go to Delivery Terms.

Orders can be placed online at www.todhpurs.co.uk and over telephone on 07974925269.

Order placed on an express next day delivery, two day delivery or royal mail delivery service amendments to your order will not be possible once the order has been placed.

 

Payment, Pricing & Promotions

We strive to ensure all our prices are correct, if there is a price difference we will inform you immediately, should you then wish to cancel your order we will refund you for the product under dispute.

We accept the following payment methods:

            Paypal

            Electron

            Mastercard Business

            Mastercard Corporate

            Mastercard Credit

            Mastercard Purchasing

            Maestro

            UK Maestro

            Solo

            Visa Business

            Visa Corporate

            Visa Credit

            Visa Delta

            Visa Maestro

            Visa Purchasing

Sales and discounts – if any orders are placed during our sales, promotions or on discounted item please note we will not forward or backdate them.

Free Giveaways - For free giveaways delivery will still be charged. 

 

Viewing Orders
To view your order, simply login to your account and on the left hand side click on my orders to view all your orders.
Updating Account Information
Forgotten Password: Click on log in - this will redirect you to the login account page Click on the ‘forgot your password link?’ Enter your email address A link will be sent to your email, Click on link and reset your password Changing account information: You can modify your name, address and phone number under the address book section in your account. To alter your password or email place click on edit next to contact information on the My dashboard page.